Things to ask during major Incident

What is the Incident?

Start time of the Incident?

What all things have been done still now?

What is the Location of the Incident?

Which all team is involved in the incident?

Is the initial communication been send to the relevant stake holders?

What is the plan of action to resolve the incident?

Is there any work around for the ongoing Incident?

How much time it is going to take for break fix?

Is the  Latest update been send to relevant stake holder?

Once the incident is solve, is the communication send to relevant stake holders?

Is the Incident ticket closed?

If the Incident is close does the Incident needs to be link to exiting PM (Problem Management) ticket or need to open the new PM (Problem management) ticket.

Things to ask during major Incident

What is the Incident?

Start time of the Incident?

What all things have been done still now?

What is the Location of the Incident?

Which all team is involved in the incident?

Is the initial communication been send the relevant stake holders?

What is the plan of action to resolve the incident?

Is there any work around for the ongoing Incident?

How much time it is going to take for break fix?

Once the incident is solve, is the communication send to relevant stake holders?

Is the Incident ticket closed?

Does the Incident needs to be link to exiting PM (problem Management) ticket or need to open the new PM (Problem management) ticket

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