Supplier Management

The Supplier Management process ensures that suppliers and the services they
provide are managed to support IT service targets and business expectations.
The purpose of the Supplier Management process is to obtain value for money
from suppliers and to ensure that suppliers perform to the targets contained
within their contracts and agreements, while conforming to all of the terms and
conditions.
The Supplier and Contract Database (SCD) is a vital source of information on
suppliers and contracts and should contain all of the information necessary for
the management of suppliers, contracts and their associated services.
Key Service Design stage activities
Business requirements collection, analysis and engineering to ensure they
are clearly documented.
Design and development of appropriate service solutions, technology,
processes, information and measurements.
Production and revision of all design processes and documents involved in
Service Design.
Liaison with all other design and planning activities and roles.

Service Catalogue Management (SCM)

The Service Catalogue provides a central source of information on the IT
services delivered to the business by the service provider organization,
ensuring that business areas can view an accurate, consistent picture of the IT
services available, their details and status.

The purpose of Service Catalogue Management (SCM) is to provide a single,
consistent source of information on all of the agreed services, and ensure that it
is widely available to those who are approved to access it.
The key information within the SCM process is that contained within the
Service Catalogue. The main input for this information comes from the Service
Portfolio and the business via either the Business Relationship Management or
the Service Level Management processes.

Understanding of Service Strategy

1. What services should be offered
2. Who the services should be offered to
3. How the internal and external market places for their services should be developed
4. The existing and potential competition in these marketplaces, and the objectives that will differentiate the value of what you do or how you do it
5. How the customer(s) and stakeholders will perceive and measure value, and
6. How this value will be created
7. How customers will make service sourcing decisions with respect to use of different types of service providers
8. How visibility and control over value creation will be achieved through financial management
9. How robust business cases will be created to secure strategic investment in service assets and service management capabilities
10. How the allocation of available resources will be tuned to optimal effect across the portfolio of services
11. how service performance will be measured.

Type's of Service Provider in ITIL

1. Type I: exists within an organization solely to deliver service to one specific business unit
2. Type II: services multiple business units in the same organization
3. Type III: operates as an external service provider serving multiple external customers.

What is the full form of SKMS

Full form of SKMS is Service Knowledge Management System.

A high-level overview of the IT INFRASTRUCTURE LIBRARY

What is Service Value

Service Value: defined in terms of the customer’s perceived business
outcomes, and described in terms of the combination of two components:
1.    Service Utility: what the customer gets in terms of outcomes supported
and/or constraints removed

2.    Service Warranty: how the service is delivered and its fitness for use, in terms of availability, capacity, continuity and security.
   
Service Value also includes the associated concepts of services as Assets,  
     Value Networks, Value Creation and Value Capture