ITIL Frame work is best practices in IT service management. The ITIL Library has the following component:
The ITIL core: Best practices guidance to all types of organizations that provide service to business.
The ITIL Complementary Guidance: a Complimentary set of publications with guidance specific to industry sector, organization types, operating models and technology architecture.
The ITIL core consist of five publication:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Strategy provide guidance on how to design, develop and implement Service management not only as an organizational capability but as a strategic asset.
Service Design provide guidance for the design and development of services and service management processes.
Service Transition provide guidance for the development and improvement of capabilities for transitioning new or changed services into operations.
Service Operation provide Guidance for achieving effectiveness and efficiency in the delivery and support of the service so as to ensure value for the customer and the service provider.
Continual Service Improvement provides guidance in creating and maintaining value for the customers through better design, introduction and operation of services. It combines principles, practices and methods from quality management, change management and capability improvement.
We use ITIL process framework when we introduce process oriented approach to organization service management practice.
As for your last Question, I am aspiring to be ITIL/ITSM process consultant and want to evaluate my framework skills, so I can work on Gaps Identified.
The ITIL core: Best practices guidance to all types of organizations that provide service to business.
The ITIL Complementary Guidance: a Complimentary set of publications with guidance specific to industry sector, organization types, operating models and technology architecture.
The ITIL core consist of five publication:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Strategy provide guidance on how to design, develop and implement Service management not only as an organizational capability but as a strategic asset.
Service Design provide guidance for the design and development of services and service management processes.
Service Transition provide guidance for the development and improvement of capabilities for transitioning new or changed services into operations.
Service Operation provide Guidance for achieving effectiveness and efficiency in the delivery and support of the service so as to ensure value for the customer and the service provider.
Continual Service Improvement provides guidance in creating and maintaining value for the customers through better design, introduction and operation of services. It combines principles, practices and methods from quality management, change management and capability improvement.
We use ITIL process framework when we introduce process oriented approach to organization service management practice.
As for your last Question, I am aspiring to be ITIL/ITSM process consultant and want to evaluate my framework skills, so I can work on Gaps Identified.
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