Below are the type of Service desk
- Local Service desk: Which is close to the users ( For example, local Service technical desk).
- Centralized : Sllows fewer staff to deal with a higher volume of calls (For example Service distributed in vruous location due to business continuty or other various reason).
- Virtual service desk: Staff are in many locations but appear to the users to be a single team (for example Citi bank helpline ).
- Follow the Sun: Service Desks in different time zones give 24-hour coverageby passing calls to a location where staff are working. (This is self explanatory but one comman example would be Call center).
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