Monday, January 16, 2012

How many type of Service desk are there?


Below are the type of Service desk

  1. Local Service desk: Which is close to the users ( For example, local Service technical  desk).
  2. Centralized : Sllows fewer staff to deal with a higher volume of calls  (For example  Service distributed in vruous location due to business continuty or other various reason).
  3. Virtual service desk: Staff are in many locations but appear to the users to be a single team (for example Citi bank helpline ).
  4. Follow the Sun: Service Desks in different time zones give 24-hour coverageby passing calls to a location where staff are working. (This is self explanatory but one comman example would be Call center).

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