Saturday, January 28, 2012

Service Catalogue Management (SCM)


The Service Catalogue provides a central source of information on the IT
services delivered to the business by the service provider organization,
ensuring that business areas can view an accurate, consistent picture of the IT
services available, their details and status.

The purpose of Service Catalogue Management (SCM) is to provide a single,
consistent source of information on all of the agreed services, and ensure that it
is widely available to those who are approved to access it.
The key information within the SCM process is that contained within the
Service Catalogue. The main input for this information comes from the Service
Portfolio and the business via either the Business Relationship Management or
the Service Level Management processes.

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