There are two type of problem Management which are given below with explanation.
Proactive
The purpose of proactive problem management is to find potential problems and errors in an IT infrastructure before they cause incidents. Stopping incidents before they occur provides improved service to users.
for example Analyses specific Trend of the specific issue or issue identified by an technical team well in advance before it could degrade the service or impact the bushiness.
Reactive: The reactive Problem Management is when incident is has occur or which has degrade the IT services or impacted the business.
Later i will explain detail how to do Problem management.
Proactive
The purpose of proactive problem management is to find potential problems and errors in an IT infrastructure before they cause incidents. Stopping incidents before they occur provides improved service to users.
for example Analyses specific Trend of the specific issue or issue identified by an technical team well in advance before it could degrade the service or impact the bushiness.
Reactive: The reactive Problem Management is when incident is has occur or which has degrade the IT services or impacted the business.
Later i will explain detail how to do Problem management.
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