Understanding of Service Strategy

1. What services should be offered
2. Who the services should be offered to
3. How the internal and external market places for their services should be developed
4. The existing and potential competition in these marketplaces, and the objectives that will differentiate the value of what you do or how you do it
5. How the customer(s) and stakeholders will perceive and measure value, and
6. How this value will be created
7. How customers will make service sourcing decisions with respect to use of different types of service providers
8. How visibility and control over value creation will be achieved through financial management
9. How robust business cases will be created to secure strategic investment in service assets and service management capabilities
10. How the allocation of available resources will be tuned to optimal effect across the portfolio of services
11. how service performance will be measured.