Supplier Management

The Supplier Management process ensures that suppliers and the services they
provide are managed to support IT service targets and business expectations.
The purpose of the Supplier Management process is to obtain value for money
from suppliers and to ensure that suppliers perform to the targets contained
within their contracts and agreements, while conforming to all of the terms and
conditions.
The Supplier and Contract Database (SCD) is a vital source of information on
suppliers and contracts and should contain all of the information necessary for
the management of suppliers, contracts and their associated services.
Key Service Design stage activities
Business requirements collection, analysis and engineering to ensure they
are clearly documented.
Design and development of appropriate service solutions, technology,
processes, information and measurements.
Production and revision of all design processes and documents involved in
Service Design.
Liaison with all other design and planning activities and roles.