What is Service Design

Once the strategy is developed next step in ITIL is Service design.  The idea behind Service design after service strategy is, once the strategy is developed that strategy is documented and planned properly in such a way that all the aspect of IT service like covered for example  

1)    Availability Management

2)     Capacity Management

3)    SLM  (service management)

4)    Supplier Management

5)    IT service Continuity Management

6)    Information Security Management

7)    Service Catalogue Management

There are 5 individual aspects of Service Design:

1. New or changed service solutions
2. Service management systems and tools, especially the Service Portfolio
3. Technology architectures and management systems
4. Processes, roles and capabilities
5. Measurement methods and metrics.